Frequently Asked Questions
Everything you need to know before you shop.
1What discounts can I get during the SUPER 7 Sale?+
You can enjoy:
- Up to 70% OFF + an additional 7% OFF on all TNW products
- Flat 60% OFF on combos
2Do I need a coupon code to avail the sale offers?+
No code is required for the applicable sale offers. Simply add your favourites to the cart and shop during the sale.
3Will I get free gifts with my order?+
Yes! Every order gets a free gift based on your final order value, with options ranging from Hair Bands & Suction Stickers to Tumblers, Vanity Bags & Jewellery Boxes.
4 How will I know if I’m eligible for the special SUPER 7 offers?+
The special SUPER 7 offers are for all and may depend on your order value. Check the TNW page for the details and applicable terms.
5How can I participate in the Giveaway?+
Simply shop during the TNW SUPER 7 Birthday Sale and you could be one of the randomly selected lucky winners to win exciting prizes like: an iPhone, iPad, PS5, Dyson, Laptop, Trip, Scooty, Gold Coin & Armani Exchange Watch, Marshall Speaker, and many more.
6Are there any new products for us during the Birthday Sale?+
Yes! We're launching 20 new products specially for the birthday celebration, with the range starting at just ₹49.
7What are the delivery charges?+
For orders below ₹399, delivery charges are ₹49 for prepaid and ₹89 for COD.
For orders above ₹399, enjoy FREE delivery for prepaid and pay just ₹69 for COD.
8Can I change my address or phone number after placing my order?+
No, please check your address, phone number and PIN code carefully before placing your order. Once an order is confirmed, changes may not be possible.
9Can I cancel, return or exchange my sale order?+
No, there is no policy of cancellation, return, exchange, refund or replacement once the order is placed. Please check the relevant terms before placing your order.
10What should I do if I receive a missing or damaged product?+
Please record a complete 360° unboxing video showing the parcel, invoice and products while opening your order. This will help our team verify and resolve the issue.
Note: Without a video proof, your request won't be accepted.
11How long will my order take to arrive during the Birthday Sale?+
Due to the high volume of orders during the SUPER 7 Sale, there may be some delay in dispatch or delivery. Our team will do its best to get your order to you as quickly as possible.
12Can I modify my order after placing it?+
Orders cannot be modified once they have been placed. Please review your cart carefully before checkout.
13How can I contact TNW Customer Support?+
For quick assistance, reach us via:
- WhatsApp:+91 7878780909
Our team will be happy to help with your queries.
14Does my purchase support any social cause?+
Yes. Your purchase helps TNW contribute to NGOs working towards girls' education and tree plantation initiatives for a greener, better future.
15Can I avail multiple offers or discounts together?+
No. You will not be able to avail multiple offers at the same time. If you enjoy any of the SUPER 7 special offers, you will not be eligible for any other additional discounts, whether on combos or based on your order value.
Still have questions?
DM us on Instagram or reach out on WhatsApp: +91 7878780909